Rules for digital

Chatbot guidelines

The chatbot guidelines define how to design conversational experiences that align with our brand voice. They ensure interactions are clear, helpful, and accessible while creating a consistent and recognizable brand presence across platforms.

While we aim for consistency, we acknowledge the limitations and differences of platforms and technologies that are outside our control. Our approach is to design within these boundaries—focusing on brand alignment, usability, and seamless handoffs when human assistance is required.

Template chatbot interface

Typography

Typography plays a key role in carrying our brand identity within the chatbot. It reflects our values and tone of voice while also ensuring content is accessible, clear, and engaging for users. Beyond readability, typography strengthens brand recognition and creates a consistent, trustworthy experience across all touch points.

Learn more about Atlas Copco’s tone of voice

Source Sans Pro font family

Our bots should use Source Sans Pro to maintain consistency across all Atlas Copco platforms. Ensure a clear text hierarchy by following good typographic practices: keep text legible, left-aligned for western countries, and maintain visual distinction between headings and body content.



Font weights: Semi-bold for headlines, regular for body text, with bold reserved only for emphasis.

Typography color mapping

To ensure consistency across all digital platforms please use Gray#11 for headlines, and Gray#9 for body text and preambles for light backgrounds.

Learn more about how we use typography

Colors

Our color system supports both light and dark modes, ensuring accessibility through proper contrast ratios and a clear visual hierarchy. By applying colors consistently, we create interfaces that are accessible, legible, and true to our brand.

Primary colors

Our primary colors should be applied to key brand elements in the chatbot, such as buttons and headers.

Primary interface color blue
Primary interface color gray
Primary interface color beige
Primary interface white color

Tints and shades

We’ve developed tints and shades of our primary colors to provide a wider range of options, ensuring flexibility to cover all design needs.

Explore our tints and shades

Extended accent colors for validation status updates and data visualisation

Accent colors should be used sparingly, primarily for status updates, validation messages, and data visualization. They are reserved for messaging states such as error, success, and information, ensuring clarity without overwhelming the interface.

Information message in a blue accent color
Error message with an accent color in red

Primary chat icon

Our primary chat icon should be with the primary blue gradient or solid Atlas Copco blue as background with a white chatbot icon centred both horizontally and vertically.

Primary chatbot icons with rounded corners, as well as in a circular format

User interface

Layouts and UI examples demonstrate how to combine components, branded elements, and design patterns in practice. They provide guidance on structure, spacing, and hierarchy to ensure consistency, usability, and a cohesive brand experience across all chatbots.

Chatbot interface

  • Background color Beige #1
  • Text color primary gray
  • Bot name and/or timestamp Gray #7
  • Rounded avatar image with border Gray #5 on avatars with light background
  • Slightly rounded corners (4px)
Template interface for a chat message

Chatbot avatar

  • For a consistent look and feel to our chatbots that aligns with our brand we recommend using Atlas Copco logo as an avatar across all chatbots.
  • Chatbot name should not be of a person, it should be connected to the function or purpose of the chat bot in question.
  • Avatar should be round with the chat icon within. Chat icon should be 24x24px in the top and 16x16 within the chat.
  • Success green status dot with white border when online.
  • Within the chat the avatar should have a stroke → Gray #5 to stay visible
Template chatbot interface with an Atlas Copco avatar

User interface

  • Background color Blue #11
  • Text color White
  • Slightly rounded corners (4px)
Template user selected option

Header

  • Background color uses Blue gradient if possible, otherwise Atlas Copco blue
  • White text
  • Success green status dot with white border when online
  • Rounded avatar image with white border
Primary chatbot header in a gradient blue
Secondary chatbot header in a solid blue

User dialogue option

  • Rounded corners
  • Outline and text is Primary Blue #11
  • Font: Small paragraph
Chatbot dialogue option
Chatbot dialogue option

User input field

  • Shape: Rounded corners (56px).
  • Text style: Small paragraph text.
  • Default user input field: Text gray #7 with white background and gray #5 as stroke color and icon in primary gray #9.
  • Active user input field: Text gray #9, on white background with Atlas Copco Blue as stroke color. Send-button primary blue gradient with a white icon.
User input field in a non-active state
User input field in an active state

Chat activation and close button

  • Round if possible.
  • Blue gradient with white close-icon.
Close button for the chatbot